Frequently Asked Questions

 

HOW TO PLACE AN ORDER

SHOP ONLINE: www.balloonroomonline.com
CALL: (800) 494-0092
FAX: (800) 422-6445
OR MAIL: 3700 Lightner Rd. Vandalia, OH 45377

When placing an order over the phone:

Have available your Balloon Room Customer Account Number and verify your business name, shipping address and phone number. Also have a method of payment ready. - Credit Card or Check by phone (no C.O.D.)

Please give Item Number first, then give quantity. Item numbers will be repeated by our customer service representative and each item will be verified with a brief description. Sorry, we are unable to take orders without the item numbers.

ALL PLACED ORDERS

· Orders completed (w/Tax Exempt Certificates) before 3pm (EST) Monday-Thursday or 1pm (EST) Friday will ship the same day, providing payment is cleared. Orders placed after these times, will ship next business day.

· Once an order is placed, we are unable to add or delete items from the order. Cancellation of an order, or refusal of any order is subject to a 20% restocking/cancellation fee and any shipping charges that may apply.

·No back order items. Please reorder.

·If there are any concerns about an Internet order, we will attempt to contact you via email. For phone and fax order concerns, we will attempt to call the number provided. Orders will be held no longer than one business day. If there is no reply the order will be shipped as is.

NEW CUSTOMERS

INFORMATION NEEDED TO PLACE AN ORDER

·Business Name, Business Owner's Name, Address, and Phone Number

·OHIO & INDIANA TAX EXEMPT CUSTOMERS: If you are not required to pay sales tax because you have a Tax Exempt status and you are purchasing product for resale, please fax us your State Tax Resale Number, Federal Tax ID, Business License or Tax Exemption Number certificate to (800)422-6445. We must assess tax if we do not have your Tax Exempt certificate on hand. Once we receive your certificate all following orders will be processed without tax.

PAYMENT INFORMATION

CREDIT CARD PAYMENTS

·We accept Visa, MasterCard, Discover, American Express. Please give the Credit Card Number, Expiration, 3-Digit (4-Digit for AMEX) Security Code from the back of the card, Full Credit Card Billing Address. (your address on your credit card statement)

CHECK BY PHONE (Call for details 800-494-0092)

·Declined payment will be assessed a $5.00 processing fee, per decline. A declined payment may result in the order not shipping that day.

RETURN OF MERCHANDISE

RETURN AUTHORIZATION NUMBER NEEDED

·NO RETURNS will be accepted without a Return Authorization Number. For a Return Authorization Number (RA), please call (800) 494 - 0092 and speak to a Customer Service Representative.

·Unauthorized returns will be discarded.

·For non-balloon items, all warranties are limited to the manufacturer's warranty.

·Manufacturer defective balloons must be returned within 90 days. A copy of the invoice must accompany the return.

·Flatten the balloon completely by inserting a straw into the neck of the balloon to release helium or air. DO NOT CUT OR PUNCTURE THE BALLOON. (Cut or punctured balloons will be discarded)

·Seasonal or sale merchandise is not subject to return except for manufacturer defects. Defective seasonal merchandise must be returned within five business days after the end of the holiday.

·There will be a 20% restocking fee for refused orders or non-defective product you wish to return.

LATEX BALLOON RETURNS

·Individual latex balloons are not guaranteed by the manufacturer. If you have an entire bag of defective latex balloons, contact The Balloon Room's Customer Service for instructions on returning the entire bag. Individual balloons latex balloons are non-returnable. Open bags of non-defective latex are non refundable.

FOIL BALLOON RETURNS

Neither The Balloon Room or the manufacturer will replace balloons that:

1. Have been overblown (evidence by jagged tears).

2. Have been cut, punctured (holes), taped or glue attached.

3. Appear to be faded or used.

4. Have been improperly handled at the tab (torn, cut off, or missing) or tied above the seal.

5. Show signs of improper heat sealing.

6. Have been inflated with improper equipment.

Self-sealing foils must be inflated with an automatic shut off valve (regulator). Use of a rubber tipped regulator, commonly used for latex inflation, may damage seal, by allowing too much pressure at one time (blowing the seal). Foils damaged in this manner will not be considered for credit.

Returned balloons that show any of the above unacceptable return factors, or balloons not purchased from The Balloon Room will be discarded.

Balloon Room reserves the right to make the final decision on whether a foil balloon has been mishandled and whether a credit will be issued.

All mishandled foil balloons will be discarded.

 

WHAT IS NOT RETURNABLE

·Opened product (unsellable) is not returnable.

·Non defective equipment is not subject to return.

·Educational books and videos are non-returnable.

·Non-defective, seasonal merchandise is non- returnable.

·Clearance merchandise is non-returnable

·Special order merchandise, that is not defective, is non-returnable.

CLAIMS FOR SHORTAGES

All orders are double checked for accuracy before shipping. All claims must be made within 48 hours of receipt of merchandise. If you receive incorrect merchandise or if you did not receive merchandise listed on your order, please call immediately. Your satisfaction is important to us!

Customer Service (800)494-0092

NON-DEFECTIVE RETURNS

For non-defective merchandise, a 20% restocking fee will be assessed. All non-defective merchandise must be in its original packaging and deemed re-sellable.

SHIPPING INFORMATION

SHIPPING SERVICES AVAILABLE

•Fed Ex & United Parcel Service (UPS)

Shipped via ground service at current UPS/Fed Ex rates, plus

insurance (up to $2.00). Residential and Business rates differ.

•FREE SHIPPING on orders of $250 or more on in-stock merchandise (Fed Ex Ground). All Free Shipping orders placed by 3:00 pm (EST) Monday thru Thursday and by 10:30 am (EST) Friday; will ship same day.

"Free Shipping" Campaigns always exclude: Display Racks, Special Order Items, Custom Imprints, Oversized Boxed Items, Balloon Stuffing Machines, Dropped Ship Items, Equipment, pre-inflates, Weights & Hi-Float.

•All orders are shipped insured. Oversized boxes will result in higher freight charges. Refused orders will be assessed a 20% restocking fee and all shipping fees will apply.

•Next Day Air, Next Day Saturday, 2nd Day Air, and 3rd Day Select are available at an additional charge. UPS/FedEx does not guarantee these deliveries.

•The Balloon Room is not responsible for lost, misdirected, or undeliverable packages by UPS or Fedex.

Also Note:

SHIP TO ADDRESS

·A $3.00 handling fee will be assessed for all blind drop ships

·All packages are shipped to the business address as shown on account, unless otherwise requested. Please give shipping address when placing order.

INTERNATIONAL SHIPPING INFORMATION

·The Balloon Room is not responsible nor do we collect any duties/taxes/brokers fees/tarrifs for international packages.

·The customer is solely responsible for any additional fees when crossing borders.

·By placing an order with us, customer is agreeing that they are aware of all or any extra tariffs, fees, duties, etc. that may be charged by their government for the order.

·Please understand that if an order sent internationally is refused by the intended receiver, The Balloon Room will only refund the invoice amount MINUS the shipping, duties, tariffs etc. that have been assessed. This is because The Balloon Room will become responsible to pay the uncollected fees imposed by intended receivers government, as well as the shipping bill for the order.

·Free shipping promotions do not apply to international orders.

MINIMUMS

No Minimum Dollar Purchase Required!

2”-14” AIR FILL ONLY

·Order in increments/multiples of (5) five.

·All 2" - 14" will ship flat unless otherwise requested by customer.

·2" - 14" flat foil balloons are not self sealing, and require the use of a air inflator to inflate and a heat sealer to seal. Cups and sticks are sold separately.

·2" - 14" Air filled foil balloons ordered pre-inflated, arrive air filled, with cups and sticks unattached.

·2” - 14” Foil Balloons will not float with helium!

CATALOG PRICING

Internet & Catalog Prices and Product Availability

·Prices listed in the catalog and on the Internet are in effect at the time of print, however, are subject to change without prior notice.

·The manufacturer may discontinue Items and licensed balloons may expire. The Balloon Room continually replaces balloons with the most up-to-date and popular balloons. Therefore, items on the Internet may become unavailable. At the Balloon Room, there is always another balloon to substitute the style/theme you want! Just ask your Customer Service Representative.

·If you cannot find a balloon you are looking for online or in our catalog, request it. If it is being made we will try to get it in for you!

·Although we strive for accuracy, pricing and printing errors will inevitably occur. We will not honor pricing errors in excess of 5% of the correct price.

Charts

Approximate Volume of helium needed to fill Northstar 34" Numbers & Letters
0 - 1.17 ft3
A - 1.45 ft3
N - 1.66 ft3
1 - 1.66 ft3
B - 1.8 ft3
O - 1.48 ft3
2 - 1.66 ft3
C - 1.38 ft3
P - 1.34 ft3
3 - 1.48 ft3
D - 1.62 ft3
Q - 1.48 ft3
4 - 1.34 ft3
E - 1.59 ft3
R - 1.59 ft3
5 - 1.48 ft3
F - 1.31 ft3
S - 1.41 ft3
6 - 1.59 ft3
G - 1.45 ft3
T - 1.31 ft3
7 - 1.41 ft3
H - 1.62 ft3
U - 1.41 ft3
8 - 1.31 ft3
I - 1.48 ft3
V - 1.34 ft3
9 - 1.48 ft3
J - 1.13 ft3
W - 1.66 ft3
K - 1.48 ft3
X - 1.66 ft3
L - 1.17 ft3
Y - 1.24 ft3
M - 1.66 ft3
Z - 1.8 ft3


QuickLinks & Link-O-Loons

Inflated Diameter:
12" (31cm)

Lift Ability:
05 oz. (14g)

Gas Capacity:
0.6 ft3 (0.02m3)
Average per 242 cu. ft. tank 396
Average Flying Time 12+ hours

Note: The listed average inflation sizes, lift ability, flying times, and number of balloons per helium tank are conservative averages.
Actual flying times vary depending on temperature and atmospheric conditions.


Anagram Helium Chart
Use this chart to estimate helium needs for all of Anagram's great products!
Category
Average Volume
Balloon Weight Required
Petites
10,000 cm3
0.35 ft3
8g
Standard HX®
11,000 cm3
0.39 ft3
8g
Standard
13,000 cm3
0.47 ft3
8g
Junior Shape (Varies)
18,000 cm3
0.64 ft3
8g
ColorBlast (21C)
18,000 cm3
0.64 ft3
16g
Diamondz™
27,500 cm3
0.97 ft3
30g
Intricates™ Hearts
30,000 cm3
1.06 ft3
16g
Orbz™
32,000 cm3
1.13 ft3
30g
Cubez™
38,500 cm3
1.36 ft3
30g
SuperShape™ (Varies)
40,000 cm3
1.41 ft3
30g
See-Thru™
40,000 cm3
1.41 ft3
30g
Helium Savers® Jumbo
55,000 cm3
1.94 ft3
45g
Sing-A-Tune®
55,000 cm3
1.94 ft3
30g
Jumbo (H/C/S)
75,000 cm3
2.65 ft3
60g


Helium & Ultra HI-FLOAT® Information
Balloon Size
Approximate helium per balloon
Approximate # of Balloons per 242 ft3 of helium
Average flying time Helium Only*
Average Flying Time Helium & ULTRA HI-FLOAT®*
9" Round
0.25 ft3
900
12-16 hours
4-6 days
11" Standard Colors
0.50 ft3
485
12-24 hours
1-4 weeks
11" Metallic & Pearl Colors
0.50 ft3
485
12-18 hours
1-3 weeks**
14" Round
1.00 ft3
240
26-30 hours
2-5 weeks
16" Round
1.50 ft3
180
30 hours
3-7 weeks
18" Round
2.00 ft3
130
36 hours
3-8 weeks
15" Heart
0.90 ft3
268
14 hours
3-8 days**
16" Geo Donut®
0.70 ft3
340
22-26 hours
4-12 days**
16" Geo Blossom®
0.60 ft3
400
18-24 hours
3-10 days**
24" Round
5.00 ft3
50
2-4 days
4-10 weeks
3' Giant (to 2.5')
8.00 ft3
30
3-5 days
6-20 weeks
3' Giant (to 3')
15.00 ft3
16
3-5 days
6-20 weeks
646Q
0.61 ft3
390
12 hours
1-4 weeks
*Remember that these are estimates. Flying time will vary due to factors such as latex quality, temperature, humidity, altitude, etc. Flying time estimates for ULTRA HI-FLOAT® are from the manufacturer. No Warranty.
**Prestretch these balloons with air before treating to get maximum floating life.


Helium Chart Latex & Chloroprene Balloons
Balloon Type
Inflated Diameter
Lift Ability
Gas Capacity
Average # per 242 ft3 tank
Average Flying Time*
5” (13cm) Round
5” (13cm)
N/A
0.06 cu ft (.002m³)
N/A
N/A
9” (23cm) Round
9” (23cm)
0.2 oz (6g)
0.25 cu ft (.007m³)
900
12-16 Hours
11” (28cm) Standard & Special Colors
11” (28cm)
0.35 oz (10g)
0.5 cu ft (.015m³)
484
18-24 Hours
11” (28cm) Metallic & Pearl Colors
11” (28cm)
0.35 oz (10g)
0.5 cu ft (.015m³)
484
16-18 Hours
12” (31cm) Quick Link
12” (31cm)
0.5 oz (14g)
0.6 cu ft (0.02m³)
396
12+ Hours
16” (41cm) Round
16” (41cm)
1.2 oz (34g)
1.5 cu ft (0.042m³)
160
30+ Hours
18” (46cm) Round
18” (46cm)
1.8 oz (51g)
2 cu ft (0.056m³)
121
36+ Hours
24” (61cm) Round
24” (61cm)
4 oz (120g)
5 cu ft (.142m³)
48
2-4 Days
6” (15cm) Round
6” (15cm)
N/A
0.05 cu ft (.002m³)
N/A
N/A
11” (28cm) Heart
11” (28cm)
0.1 oz (3g)
0.3 cu ft (.009m³)
806
8 Hours
15” (43cm) Heart
15” (43cm)
0.6 oz (17g)
0.9 cu ft (.025m³)
268
14 Hours
3’ ( .9m) Heart
3’ (91cm)
6 oz (168g)
7 cu ft (.198m³)
34
3-5 Days
16” (41cm) GEO Donut®
16” (41cm)
0.5 oz (14g)
0.7 cu ft (.020m³)
345
22-26 Hours
16” (41cm) GEO Blossom®
16” (41cm)
0.4 oz (11g)
0.6 cu ft (.017m³)
403
18-24 Hours
30” (76cm) Metallic& Pearl Colors
30” (76cm)
6.5 oz (184g)
8 cu ft (.226m³)
30
3-5 Days
3’ (.9m) Giant (inflated to 2.5’)
2.5’ (76cm)
6.5 oz (184g)
8 cu ft (.226m³)
30
3-5 Days
3’ (.9m) Giant (inflated to 3.0’)
3’ (91cm)
12 oz (339g)
15 cu ft (.425m³)
16
3-5 Days
646Q Giant Airship
6” (15com)
0.35 oz (10g)
1 cu ft (.028m³)
242
12 Hours
4’ (1.2m) Chloroprene**
4’ (1.2m)
1.7 lb (771g)
34 cu ft (.963m³)
7
4-5 Days
5.5’ (1.7m) Chloroprene**
5.5’ (1.7m)
4.7 lb (2.13kg)
66 cu ft (1.868m³)
4
8 Days
*The listed average inflation sizes, lift ability, flying times, and number of balloons per helium tank are conservative averages. Actual flying times vary depending on temperature and atmospheric conditions. Latex & Chloroprene estimates are from the manufaturer.
**Because the filling and usage of display balloons is beyond our control, no performance or longevity guarantee can be made.

The Balloon Room is a Division of Weiler Welding Co.,Inc.